Order Cancellation

1. How order cancellation works

Each IPTV Jacom plan is a one-time Interac e-Transfer for a fixed number of months. No card is stored and no billing cycle exists, so there is never a recurring charge to stop. Cancelling matters in only two cases: money has already moved and you want it back, or you change your mind before your login is created. Where your order stands decides the outcome, and the table in section 10 lays it out.

2. Before you pay

Started checkout but never sent the e-Transfer? You owe us no message at all. Your order number, which begins with JAC, is held for 48 hours and then quietly expires if no payment shows up. Nothing is charged. If you were torn between two plans, a support agent in Live Chat can help you pick, and the IPTV plans and prices page sets every length and screen count side by side.

3. After payment, before activation

Sent the money, but no login yet? Then you can cancel for a full refund. Activation is the moment we create your login and send it to you, which usually happens 10 to 30 minutes after the payment is matched during support hours. Contact us as early as you can. If the login goes out before your message is read, the order counts as activated and section 4 takes over. A transfer sent late at night waits for the morning shift, which leaves room for second thoughts.

4. After activation

Once your login has been delivered, a cancellation becomes a refund request under the refund policy. First-time buyers have 7 days from activation of their first paid plan. Two reasons usually qualify: streams that still fail on a supported device after our team has helped, or a wrong plan that was never used. An approved refund switches the login off. Past day 7, or on a renewal, the plan just runs on to its end date.

5. Letting a plan end

Doing nothing is all it takes when a plan reaches its last day. The login stops on its end date, and no further payment can be taken because we never hold a card. A short reminder reaches you a few days ahead, giving you the choice to extend or walk away. To keep watching, buy any plan and pick Extend subscription at checkout, which adds the new months to the login already in your app.

6. Free trials

Nobody needs to cancel a free trial. It switches itself off 24 hours after the login is sent. Payment details were never requested, so nothing can be charged afterward. Decided early that it is not for you? Simply stop watching. Liked it? Order a plan whenever it suits you; trial rules sit on the free trial page.

7. Reseller panel requests

An unpaid request for a reseller panel can be withdrawn with one message, since nothing was charged. A panel that has been paid for but not yet loaded with credits can be cancelled for a full refund, the same as a regular order before activation. Credits already sitting in a panel cannot be cancelled or refunded. Anyone who bought a plan through a reseller, not from IPTV Jacom directly, should send the request to that reseller, who manages the login. Panel details are on the IPTV reseller program page.

8. What to put in your request

• the order number (JAC followed by six digits);
• the name and email address entered at checkout;
• who sent the e-Transfer and on what date;
• whether a login has already reached you;
• a short reason, if the login has already arrived.

Send it through Live Chat or to help@supportiptv.ca. Writing from the same email or phone number used at checkout lets us confirm the request really comes from you.

9. How long it takes

Cancellation requests are read and answered during support hours, usually on the same day. After approval, the refund leaves by Interac e-Transfer within 5 to 10 business days. ITLOGY LLC, the payment processor that received your payment for IPTV Jacom, sends it back to the account it came from. The terms and conditions cover the remaining rules around orders.

10. When you cancel and what happens

11. Order cancellation questions