DMCA Notice and Copyright Policy

1. Our position on copyright

IPTV Jacom respects the work of creators, broadcasters and every other copyright owner. Our role is account access and technical support. The video reaches customers from third-party providers and is never hosted or uploaded by us. That does not make complaints someone else's problem. When a rights holder points to material reachable through a login we supplied, we review the notice, pass it to the provider involved and act on our side where we can. Our terms and conditions already forbid customers from using the service against the law.

2. Canada's notice-and-notice regime

Canada deals with most online copyright complaints through the notice-and-notice regime in the Copyright Act. A copyright owner writes to an internet intermediary (an internet provider or a hosting company, for example) about claimed infringement. The intermediary must forward it to the subscriber concerned and keep certain records for a set period, but it is not required to remove anything. Amendments in force since late 2018 also bar these notices from demanding payment or offering a settlement. The Government of Canada describes the system on its notice-and-notice regime page.

3. DMCA-style takedown requests

Plenty of rights holders write in the format of the Digital Millennium Copyright Act (DMCA), a United States law that asks a service to take material down instead of only passing a warning along. We accept both styles. Whichever you choose, the same process applies: we review the notice, forward it to the third-party provider that delivers the stream, and withdraw access on our side where that is possible. Demands for money are never passed on to customers.

4. What a valid notice contains

A notice we can act on includes the seven items below. Each missing item means another round of emails before anything moves.

1. Your full name, organization if any, mailing address, phone number and email.
2. The copyright work you say is infringed: a film, episode or series title, or the name of the channel carrying your content.
3. Where the material appears: the channel name and group as the player shows them, or the title in the on-demand library, and when you noticed it (date and time). Screenshots help.
4. A statement that you own the copyright or act for the person or company that does, and in what role.
5. Your good-faith belief, stated plainly, that neither the owner, nor its agent, nor the law allows the use.
6. Confirmation that everything in the notice is accurate.
7. Your physical or electronic signature; a typed full name is enough.

5. Where to send a DMCA notice

Email your DMCA notice to help@supportiptv.ca and use "DMCA notice" as the subject line, which routes it straight to the person who handles copyright. English and French are both fine. One message can cover several items, provided each is described clearly. Live Chat is meant for customer help, so formal notices belong in email, where both sides keep a written record. General questions that are not notices can go through the contact page.

6. What happens after a notice arrives

Business days run Monday to Friday and exclude Canadian statutory holidays. If a notice is incomplete, the clock starts again when the missing details arrive.

7. Counter-notice

A customer whose access was removed, or whose login was named, can answer with a counter-notice if they believe a mistake was made. Email it to the address above, titled "DMCA counter-notice", and include:

• your name, email address, and order number or username;
• what was removed or what the notice claimed;
• a good-faith statement that you believe the removal was a mistake or the material was misidentified, with your reasons;
• a statement that you accept the courts of your province as the place to settle the dispute;
• your typed full name as a signature.

Sending a counter-notice means you agree that we pass it, with the contact details in it, to whoever sent the original notice. For every other situation, the privacy policy describes what happens to personal information. If no word of a court case reaches us from that sender within 10 to 14 business days, we may restore access where that is in our hands.

8. Repeat-infringer policy

A login named in repeated valid notices is closed. After a first valid notice, we write to the account holder and explain the problem. A second brings a final warning. A third within 12 months closes the login without a refund, as the terms allow. A serious case, such as a customer restreaming channels to the public, can be closed after a single notice. Notices that were withdrawn, or that a counter-notice answered successfully, do not count.

9. Misuse of notices

A notice must be honest. Sending one you know to be false, or one meant to harass a customer or a competitor, can expose the sender to legal liability for the harm it causes. We may set aside notices that are automated and incomplete, that demand payment from customers, that aim to pressure rather than protect a right, or that concern material with no link to IPTV Jacom. A sender who repeatedly acts in bad faith may stop receiving replies.

10. Other questions

Customers with a question about a notice concerning their login can ask in Live Chat. For anything else on copyright, write to help@supportiptv.ca. The legal disclaimer explains more about third-party content and what IPTV Jacom does and does not control.